Answers for billing, credits, payments, and refunds

Subscriptions give your account access to a paid plan for the current billing period. You can review available plans on the pricing page and manage account-level questions with support if something does not look right.

Credits are consumed by completed tool runs and appear in your account credit history. For balance details and recent activity, open your Credits page.

Payments are handled through Azan AI's checkout experience. After a successful purchase, your subscription or credits may take a short moment to appear while the payment confirmation finishes.

If a payment fails, confirm that your card details, billing address, bank approval, and available funds are current. If you were charged but Azan AI still shows a failed payment, contact support with your account email and receipt details.

Refund eligibility depends on the payment type, credit usage, technical issue, and applicable policy. Read the refund policy before submitting a refund request.

For billing questions, email support@azanai.cloud or send a message through the contact page. Include your account email, order or invoice details, and a short description so the team can investigate quickly.