How Credits Work

What Are Credits?

Credits are account balance units used for eligible Azan AI workflows. Each supported tool has a credit cost shown before processing so you can decide whether to run it.

Where Credits Come From

Credits can come from monthly plan allowances, prepaid credit purchases, approved restorations, or occasional bonuses. Payments must be verified before paid credits are added.

How Credits Are Used

Credits are consumed by successful tool runs. Runtime authorization uses the billing and entitlement systems; the table below displays current default tool costs from the existing tool registry.

Credit Expiry

Azan AI's current refund policy focuses on whether credits were used, unused, restored, or removed after an approved refund. The current Billing ADR describes credit packs as prepaid usage and keeps expiry as future credit-engine work rather than an active customer-facing expiration rule.

If Azan AI introduces expiring credit lots later, expiry must preserve the append-only credit ledger and be documented before it affects customers.

Failed Processing

Credits should represent completed processing. If an Azan AI technical failure causes credits to be consumed without providing the requested tool output, contact support with your account email, order details when relevant, and a short description of the failed run.

Consistent with the refund policy, Azan AI may investigate and, where appropriate, restore credits, provide another reasonable remedy, or approve a refund for the affected transaction.